PM
Paul M
1 reviews | Active since Aug 2020
11 Feb 2022, 10:08
Appalling service
Very appalling service. My vehicle went in for repairs for a small dent on the door its been 8 weeks and I still haven't received my car back. I have contacted discovery and was told I will be called back but nothing. Every time I call I wait on the phone to be put through to claims assessor but the calls always get cut. How do we then speak to anyone? My consultant Sindy Radebe doesn't respond to my emails and there is no contact number for her. I have contacted Durban Panel Beaters and they always have excuses as to why my car is not ready...this company should not be used by discovery.
Helpful (0)
Replies (4)0
Replies (4)PM
Paul M's updateReviewer Update
14 Feb 2022, 13:34Good day this does not answer why it takes 9 weeks to repair a dented door. I would like a full breakdown of when the part was ordered and why there is such a long delay. I got to now use Uber for another week to work and back.
Discovery could have had the decency to extend my car hire until my vehicle is repaired as this is not my fault.
Discovery could have had the decency to extend my car hire until my vehicle is repaired as this is not my fault.
PM
Paul M's update14 Feb 2022, 13:34
Reviewer Update
Good day this does not answer why it takes 9 weeks to repair a dented door. I would like a full breakdown of when the part was ordered and why there is such a long delay. I got to now use Uber for another week to work and back.
Discovery could have had the decency to extend my car hire until my vehicle is repaired as this is not my fault.
Discovery could have had the decency to extend my car hire until my vehicle is repaired as this is not my fault.
PM
Paul M's updateReviewer Update
18 Feb 2022, 17:48My car was promised to be ready by today but I did not receive it.
Please have Discovery management contact me
Please have Discovery management contact me
PM
Paul M's update18 Feb 2022, 17:48
Reviewer Update
My car was promised to be ready by today but I did not receive it.
Please have Discovery management contact me
Please have Discovery management contact me
PM
Paul M's updateReviewer Update
21 Feb 2022, 15:25I have been trying to contact discovery on ***and i keep getting cut off my claims assessor does not respond or contact me back. Since this is the only means of communication I will respond here.
I went into Durban Panel Beaters and I'm told my car is not there and at another panel shop as they do not have anyone to assemble my car. I am told that they will let me know when the car will be ready. The assessor notes that this repair takes 5 days yet my car is there for more than 9 weeks. Also I was told that not all which was to repaired was done as discovery did not give the go ahead how do I then drive my car?
Please advise why this is so and have someone contact me urgently as this will be going to the ombudsmen if I am not contacted and this not be rectified asap.
I went into Durban Panel Beaters and I'm told my car is not there and at another panel shop as they do not have anyone to assemble my car. I am told that they will let me know when the car will be ready. The assessor notes that this repair takes 5 days yet my car is there for more than 9 weeks. Also I was told that not all which was to repaired was done as discovery did not give the go ahead how do I then drive my car?
Please advise why this is so and have someone contact me urgently as this will be going to the ombudsmen if I am not contacted and this not be rectified asap.
PM
Paul M's update21 Feb 2022, 15:25
Reviewer Update
I have been trying to contact discovery on ***and i keep getting cut off my claims assessor does not respond or contact me back. Since this is the only means of communication I will respond here.
I went into Durban Panel Beaters and I'm told my car is not there and at another panel shop as they do not have anyone to assemble my car. I am told that they will let me know when the car will be ready. The assessor notes that this repair takes 5 days yet my car is there for more than 9 weeks. Also I was told that not all which was to repaired was done as discovery did not give the go ahead how do I then drive my car?
Please advise why this is so and have someone contact me urgently as this will be going to the ombudsmen if I am not contacted and this not be rectified asap.
I went into Durban Panel Beaters and I'm told my car is not there and at another panel shop as they do not have anyone to assemble my car. I am told that they will let me know when the car will be ready. The assessor notes that this repair takes 5 days yet my car is there for more than 9 weeks. Also I was told that not all which was to repaired was done as discovery did not give the go ahead how do I then drive my car?
Please advise why this is so and have someone contact me urgently as this will be going to the ombudsmen if I am not contacted and this not be rectified asap.
PM
Paul M's updateReviewer Update
21 Feb 2022, 15:34Further to my reply above I am paying discovery R1400pm for my insurance policy yet I have to travel to the panel store and keep contacting the panel shop and discovery time and time again. This is really unexeptable customer service. I await a manager to contact me.
PM
Paul M's update21 Feb 2022, 15:34
Reviewer Update
Further to my reply above I am paying discovery R1400pm for my insurance policy yet I have to travel to the panel store and keep contacting the panel shop and discovery time and time again. This is really unexeptable customer service. I await a manager to contact me.