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Stian S

1 reviews | Active since Aug 2017

02 Feb 2024, 14:19

Appalling Service

After repeated complaints, I have still not received service. Every time I leave a complaint they reply and say their team will look into it but they are blatantly lying to keep the appearance that they care about their clients. After that, you will not hear from them again. They damaged my property beyond repair during their assessment and they refuse to take responsibility. They refused to look into my dispute after they rejected my claim based on false reasons. No matter how many times you call or email, they will ignore you. Call and pretend to be a new client then they will answer the phone immediately. ****s and cash grabbers. Rhulani (*** ), their supposed 'Executive Relationship Manager' refuses to respond to my emails after they told me their claims team is looking into the matter. Appalling service all around.

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Replies (4)
Discovery Insure
Discovery Insure's reply02 Feb 2024, 15:19
Official
Good day Stian,

We are sorry to hear about your experience.

We will look into this matter and provide you with feedback.

Regards,
Discovery Insure
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Stian S's update02 Feb 2024, 15:25
Reviewer Update
How do you keep lying like this? Every time you say you will provide feedback but then nothing happens. You know this is like my 6th or 7th complaint on HelloPeter alone. Just pathetic.
Discovery Insure
Discovery Insure's reply09 Feb 2024, 13:21
Official
Good day Stian,

Please note that you will receive feedback directly from OSTI.

We are no longer required to intervene on a matter once it is sitting with OSTI.

Regards,
Discovery Insure
SS
Stian S's update13 Feb 2024, 14:01
Reviewer Update
Your reply is shocking. I cannot believe the arrogance. I've left so many complaints and sent so many emails. You have never actually responded except for saying that you will look into the matter and provide feedback. Not once have you actually provided feedback. And now you arrogantly claim that you are no longer REQUIRED to "intervene" as if you've done anything up until now. How do you sleep at night? You inflicted damage to my property during your "inspection" and you have to take responsibility.