Appalling service

I had an accident on 06/10 and submitted my claim on the same day. Discovery consultant advised that I needed to take the vehicle for assessment but never confirmed details. After I complained, the vehicle was uplifted on 09/10. I received no feedback or updates unless I try following up and complain via email. My vehicle was sent to a service provider without consultation with me. It has been weeks and 3 visits to the repairer who advised that it was ready for collection, only to arrive and it was not repaired. The last visit, 2 weeks ago, I was advised that they will call the assessor. We spoke to assessing manager and he advised that the information we provided was different from the service provider. I was contacted to meet with the assessor and to collect the car only to arrive there and no assessor and any work was done in the last 2 weeks!!! what is the point of you keeping my vehicle for so long and doing absolutely nothing?! The assessing manager advised me that he would go there personally 2 days ago and contact me when he was there. To date, I have not received any communication. I contacted Thami on numerous occasions. He provided incorrect contact information and he never provides updates, etc timeously. I am appalled at the service we are receiving. I can not believe that to repair a bumper properly takes over a month when we received another quote from another service provider who could provide the service in maximum one week?!! Unfortunately the repairer was not one of your preferred service providers...

I would like my car repaired properly and returned to me asap!