Appalling service

I recently lodged a claim for a pot hole damage to my car's front suspension. The immediate advice from Musa was that I should get the vehicle repaired, take and send pictures of the damage. This was on the 2nd January 2015. All was promptly forwarded to the claim admin. five days later when my vehicle was repaired I got a call from Musa, a disclaimer to retract the initial commitment. He advised that I should not collect the vehicle as yet, despite the fact that the Garage had finished the repairs and was expecting me at 09h00.<br> <br> He further refused to take my calls and left the mess to his mate Clement to do damage control. Realizing that I was wasting my valuable time on kindergarten stuff , I paid for the repairs. Mid Jan (17th) I was contacted by the assessor's agents who were attempting to set up an appointment. After a few unprofessional calls I eventually met the assessors, who were not sure of the exact location for the meeting.<br> <br> The final straw is that the Discovery insurance is only prepared to pay me a fraction ( R10, 000 short). I feel taken for a ride and undermined. their attitude is degrading the brand big time. please pay back my money as per assessors!!!!<br>