Appalling Service

It's been 3 months since my mercedes was damaged and reported to Discovery and is at a Panel Beater contracted to Discovery. To date my vehicle is still not repaired fully and i was told it was repaired and i could fetch it, only to find it was not repaired and had further damages. I have been calling discovery on a daily basis with no feedback about my vehicle. In the last 2 months i was told i would be called back everytime i called in and have not been once called by discovery. I was promised by operations manager Simone ***) that my vehicle would be ready on the 4 February 2015, and on that day my car was sitting untouched by the panel beater as they did not even receive paperwork from discovery. Bianca who has been handling my claim promised on many occasions to sort out between panel beater and car hire and get back to me and never called me once. I was stranded yesterday at a meeting with no vehicle and called discovery from my cellphone and spoke to Taryn who promised to call back and didn't. Sharlene Davies, Neho: team leader, agents spoken to on a daily basis: Kinewla, Simon,Nompu,Lelo,Shanay,Musa, Nikelo,Mateko Mohala, Simphiwe and still my car is not fixed.