Appalling service

I would give this department an absolutely appalling service. This has been going on for 6 months. You will only realize there is a problem when you try to make a claim.

The following members of staff have given terrible service: 1. Sibongile Ngonyama - signed an agreement with me and then continued handing me over to various departments. To date nothing has been done and the agreement is being ignored by her. Currently I am on a call with her subordinate and have been on hold for 30 minutes. 2. Sane Khumalo - doesn't give adequate feedback, doesn't answer phone calls and just appears not interested or overworked.

Why does Discovery not have competent and professional people handling claims or are the staff perhaps overworked?

Don't waste your time with Discovery.