Appalling sercive from Discovery Insure.

It was on a Friday , here we were with an Electrical problem , not Loadshedding - but Eletricity tripping , cutting off electricity into the property.

Gave a call to Discovery - only to find that the address they have on their system is NOT the same as the one I gave over the phone a difference of 2 digits , the next door property.

I was informed by the call center that I cannot get assistance until my address is changed on the system. This resulted in us not getting assistance until Monday when I called and spoke to Jolene at the very same cal-center. ( I will give a separate review for Jolene).

I am not impressed with Discovery as this left my property exposed as there was not alarm , thus the Security Company could not be alerted. Our gate could not be operated electronically , let alone the rest of the appliances and lights.

What was so difficult in them calling a service provider and giving the proper address ?