Appalling insurance cover

Hi everyone. I’m very disappointed and angry with the way my claim is being handled. Myself and my hubby are pensioners and have put in a claim for Rims to be replaced on our vehicle after going Thru a huge pothole ( which seems to be the norm in SA) and damaged 2 rims badly. It is now a week later and no progress has been made with our claim. I’m also angry of the way we got interrogated of what happened as though we were going to skip the country with the money. As pensioners we want to keep the vehicle in a decent condition cause this vehicle needs to last us till the end of our days. Thank goodness we have people who helped us with other wheels and tyres in the interim otherwise we would be stuck with no vehicle waiting for discovery to decide if they going to pay or not. It’s disgusting the way things are being handled. When people sign up for insurance no interrogation is done. It’s just yes mam thank u man and then u pay the monthly installments with no further questions asked but BOY if u put a claim in then the interrogations starts and the interrogation is not just urself it’s everyone involved with assisting us as well. Although I’m sure there is a lot of people that have been satisfied with the service but as for myself I wouldn’t recommend them at all. If it weren’t for the people that helped us to be mobile again we would still be sitting with no wheels and u cannot afford to be in that situation as I suffer from a heart condition. This is really appalling in my view and hope this will be resolved soon. There is still more with reference to our household contents and having a thatch roof which I will do a write up of in my next review. BEWARE PEOPLE