Appalling customer service

Item: Discovery Insure
Rating: 1
Author: jacqueline S

Beyond terrible customer service. Complaint calls are not followed up. A week goes by and the concern has not even been looked into even after 3 follow ups from my side. What is the point of recording the calls if no one is willing to listen to them. Appalling behaviour for such a large company. I am still waiting for your return call discovery, for the 3rd time in a week. EMPTY PROMISES!!!!!

Helpful (0)

Replies (2)

Discovery Insure's replyOfficial

30 May 2024, 21:15

Good evening Jacqueline

Thank you for reaching out to us. We will investigate your concerns and be in touch to assist.

Regards
Discovery Insure

Discovery Insure's reply30 May 2024, 21:15

Official

Good evening Jacqueline

Thank you for reaching out to us. We will investigate your concerns and be in touch to assist.

Regards
Discovery Insure

jacqueline S's updateReviewer Update

30 May 2024, 21:29

Thank you for your response, I'll hold my breath, as I mentioned I keep hearing discovery will be in touch and alas no follow up. Hopefully I will finally get helpful, well researched feedback.

jacqueline S's update30 May 2024, 21:29

Reviewer Update

Thank you for your response, I'll hold my breath, as I mentioned I keep hearing discovery will be in touch and alas no follow up. Hopefully I will finally get helpful, well researched feedback.