Appalling Customer Service

I am saddened to direct my complaint to this company of which I actually had high admiration for, it is preposterous to acquire such treatment form a mammoth organisation of this stature. <br> Unfortunately I was hit by a client of yours and stuck in a predicament now:<br> - Accident happened on the 15-2-2016<br> - My daughter and I where transport by ambulance from the scene (badly injured). <br> - Your client admitted fault (shot a stop street).<br> - Your client call you'll and logged the claim and arrange towing and advise me that her insurance company will sort the claim and the towing of my vehicle.<br> - Now while I'm out of hospital but still in a cast, I can't locate my vehicle.<br> - The client is not returning my calls <br> - The call centre manager can't find it.<br> - The assessing company can't find my car <br> - Worse of all the manager from your company (Rene) told me they can't do anything<br> - The manager agreed I can go to the police and open up a case of theft for their client Mr Spiller, this must is the worst client care even for your own clients.<br> - I did file a case of against Mr Spiller and towing service as per your company Discover Insure<br>