CM
Caleb M
1 reviews | Active since Oct 2020
20 May 2023, 09:12
Appalling claim service and *********** Chata Tech
Following my claim, a service provider was appointed who sent *********** people, twice, to look at washing machine. Guys were not even sure what they needed to do and wrote a report claiming it was a maintenance issue, whereas they didnt open machine, machine motor brushes still well intact, however machine lost functionality after significant power outage. Ive requested a rejection letter so i can challenge process but they not sending. I suspect they work closely with the Chata Tech guys who are ***********.
Discovery was always best, exclusive in terms of insurance, but they currently dropping standard.
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Replies (1)Discovery Insure's replyOfficial
21 May 2023, 15:57Thank you for your comment.
Our due apologies for any inconvenience experienced, an escalated request for the rejection letter has been lodged with the claims management team.
Regards,
Discovery Insure
Our due apologies for any inconvenience experienced, an escalated request for the rejection letter has been lodged with the claims management team.
Regards,
Discovery Insure
Discovery Insure's reply21 May 2023, 15:57
Official
Thank you for your comment.
Our due apologies for any inconvenience experienced, an escalated request for the rejection letter has been lodged with the claims management team.
Regards,
Discovery Insure
Our due apologies for any inconvenience experienced, an escalated request for the rejection letter has been lodged with the claims management team.
Regards,
Discovery Insure
