Appalled that I am being treated like a child and expected to spend more money out of my pocket for their ****-up!

This nonsense started the day I got the DQ Trackers installed. I gave the C-Track techie my VW polo, in perfect working condition. When I got the car back from him and drove off, the ABS warning light, and the Handbrake light came on, and stays on along with intermittent problems with my central locking / alarm. This is not how I gave them my vehicle, and have been fighting with C-track and your DQ Tracker guys since the 21st of April.

The following Tuesday (24th April 2018), they had a C-Track technician come to my office to address the problem. Half an hour after he arrived, he said there is nothing he can do, as he does not have the right equipment, and the previous techie went no where near there. So he wont do anything. I lost my **** with this oke, and said to him:

"Let me put this very simply for you. I gave you guys my car to install the tracker, in perfect working condition, and i get the car back with electronic issues, how the f*** can you say it was not your companies fault, and can do nothing?" he then advised me to contact Discovery, which I did as I proceeded to chase him off the premises.

When I was on the line with the DQ Track DPT, they eventually organised a SNR Techie to come to my house on April 30th 2018. He must been there for about an hour. He told me that the problem is fixed. So I ask him what he did, and he said he just reset the ECU. so I asked him what if it comes back on, and he assured me it wont. The Wednesday morning (May 2nd 2018) when the car was started, and started to reverse out my driveway the lights came back on.

I got into contact with your DQ Tracker dpt AGAIN, and they advised they can send a techie out again. but it was during office hours. And kindly advised them that this car stays home during office hours on most days, and cant they make a plan to get a techie out on Saturday morning (May 5th 2018). He said to me he will talk to the complaints guy handling this case and call me back. To date, no one has called me back. So I called them back this afternoon (May 8th 2018).

I was speaking to a gentleman called Teddy, and he was the middle man between myself and the complaints guy (Sanele) that's been dealing with my case. He told me to hold while he speaks to the complaints guy(Sanele). Eventually he came back to me and said that they sent out a techie on Wednesday, and i stopped him there and said, no, no one came out that day, cause i told them the car is at home, and no body is home, can they not arrange for the Saturday morning, and he like, oh okay i didnt know that. So I told him, i just told you that, otherwise I wouldn't be calling you guys back now would I? He put me on hold again while he speaks the the complaints guys(Sanele) again. He comes back and says I need to take my car to the Agents to get a diagnostics done. This is where my aggression started to rise. I said to Teddy, there is now way I am spending any more money on C-TRACKS ****-up. He tried to explain they need it to further the case against C-Track, and I can claim the money back. And I said no, i will not be claiming anything against my policy, because this was not my fault and I don't have further money to spend on this. The bottom line is, I gave these guys my car in perfect working condition, and I got it back with errors. So they need to come out, in a time convenient for me, and fix this problem. I doesn't matter how much this costs them, or how often they come out, its their fault, they need to fix it. AGAIN HE PUT ME ON HOLD, and advised i need to speak to the complaints guy(Sanele) directly, but unfortunately the call cut due to me running out of airtime, after an almost 30 MINUTE CALL / HOLDING SESSION.

This service is UNACCEPTABLE, especially considering I am a new client.