APPALLED BY DISCOVERY INSURE

I filed a claim with Discovery insure on the 29th April for our tv that had malfunctioned, upon making that call, an assessor was due to come through on that Tuesday the 30 March 2021, i had to arranged to have someone be at my home as it was during working hours, the assessor did not show up and neither did they inform us and follow up to say that they would have to cancel, how inconvenient . I then followed up on the Wednesday the 31st and was told that Appliance King would come through that evening at 5pm, i voiced that i was not happy having appliance king come through as we had a bad experience with them in the past, however they had still sent them that evening, to no shock they arrived 2.5 hours past their intial appointment. Upon assesment of the television which took only 2 MINUTES?! We were told and i quote ""due to the frequent power outages in Pietermaritzburg, there was a damaged component and the Tvs power supply was failing" also important to note, the tv has surge plug protection, he said he will file the report first thing Thursday morning and discovery will replace the television, we said please do as the long weekend was approaching. I followed up with Discovery on 6th April 2021 on my claim, Unsurprisingly the report had not being filed by Appliance king!!!! Report was submitted the next day, however what was in the report was compeletly false as to what the intial assessor had said, instead it was a generic response of wear and tear which Discovery says they do not cover?! How convenient! I question the level of competence and professionalism in the assessors, was it the long weekend and forgot their assessment they had made? or is it a just dont care attitude? . As for the discovery claim administrator, it was complete silence from their side, no interest in the issue at all, i had to follow up with them in every step, no guidance was provided at all. As a person, and a family as a whole, we have our cars and household cover with them. We have annuties and medical aid with discovery. Upon this appalling service we are strongly deciding on moving from Discovery as we do not want to be stuck with an unreliable entity in a time of uncer*****y, one that finds any and all excuses not to provide the services they are paid for!! This is not the first hardship we have had with discovery but this will now be the last. From no help with their consultants to no help from their call centers, even managers dont seem to know how to assistant their clients, overall appalling services. So dissapointed to have trusted Discovery!