KM
Khulani M
1 reviews | Active since Sept 2017
28 Nov 2018, 15:32
Appaling Service(Non-service)
I have had the worst experience from Discovery Insure, after having complained about their lack of customer service experience am still in the same position where I am not updated. the lack of communication is appalling. When I signed up with Discovery insure thought I had chosen the best of the lot little did I know that I did my self a dis-service. Would not wish this kind of treatment even for my worst enemy. I guess its time one starts shopping for new insurance.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
28 Nov 2018, 16:38Good day Khulani
Thank you for raising your concerns.
The matter has been recognized and taken up with the repair management team.
Further updates will be given to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
The matter has been recognized and taken up with the repair management team.
Further updates will be given to you directly.
Regards
Discovery Insure
Discovery Insure's reply28 Nov 2018, 16:38
Official
Good day Khulani
Thank you for raising your concerns.
The matter has been recognized and taken up with the repair management team.
Further updates will be given to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
The matter has been recognized and taken up with the repair management team.
Further updates will be given to you directly.
Regards
Discovery Insure
KM
Khulani M's updateReviewer Update
29 Nov 2018, 11:54In a positive turn of events, Discovery Insure has made prompt contact with me. Assured me that I can again trust their processes and that they have my best interest as their customer. A big thank you to the team (Thami, Theo, Florence, Anthony) Khulu and Andy (Dube Auto Body).
After receiving all feedback and repairs breakdown, I am now at ease.
My vehicle has been repaired to satisfaction and drives fine, thank you again.
*Communication is key!
KM
Khulani M's update29 Nov 2018, 11:54
Reviewer Update
In a positive turn of events, Discovery Insure has made prompt contact with me. Assured me that I can again trust their processes and that they have my best interest as their customer. A big thank you to the team (Thami, Theo, Florence, Anthony) Khulu and Andy (Dube Auto Body).
After receiving all feedback and repairs breakdown, I am now at ease.
My vehicle has been repaired to satisfaction and drives fine, thank you again.
*Communication is key!
Discovery Insure's replyOfficial
29 Nov 2018, 12:01Thank you, keeping you happy is important to us.
Discovery Insure's reply29 Nov 2018, 12:01
Official
Thank you, keeping you happy is important to us.