appaling service

received a renewal letter about premium increases from discovery, was told that i needed to call in after the premium increase, so the 1st call was on the 09/07/2019 the advisor tells me 11 mins into the call after receiving the anniversary letter you may request for a review or a discount the second call on the 29/07/2019 when i get the anniversary letter at 12.30 mins into the call i get told after September we can allocate a discount to your policy. i call in today requesting assistance for a better rate speak to a manager in client service by the name of Clarence explained very nicely i don't have the time to argue please go listen to previous calls he insists on doing so but instead reads the notes that the previous advisor made which to me seems incorrect again i tell him i don't have the time to argue he says its not his department and passes me onto retention then i speak to Ebrahim to whom principals don't matter he just assumed that the client he was speaking to was ******** and didn't know how a renewal works advises he will transfer me to his advisor who will do a review she drops my premium by R80 and the fact that all these issues occurred seemed like your R80 was to compensate for that, can i please get a call from an actual manager who will be willing to listen to my actual issue which now are many, it started with a premium increase now its turned into poor service, dismissal of clients needs and the fact that i was promised something by two advisors and not given that, plus you guys refuse to refer to calls so what would actually happen if i claimed with you guys....