EC
Elzaan C
1 reviews | Active since Sept 2019
01 Sept 2019, 23:06
App points and fuel rewards
I have been with Discovery insure for a month now and am not happy. Firstly you haven’t picked up that I went for my car check at Tiger Wheel and Tyre and now after 4 tanks of petrol and over 800km driving my points and fuel have not changed since the beginning. I am strongly considering of moving to another more capable insurance company. Promises were made and I don’t see the results at all. The app is flawed as a sharp road turn is seen as hard cornering and when using my phone as music with my aux cable it picks it up as me talking on my phone which is not the case. Is Discovery only there for themselves and not the customers. False advertising and empty promises.
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Discovery Insure's replyOfficial
02 Sept 2019, 11:00Good day Elzaan
Thank you for raising your concerns.
We note that our device needs at least about 3 months to calibrate into your driving pattern and style.
The rewards ( results ) are calculated in arrears and the outcome reflected in the new month and payout made between the 10th and the 15th of every new month.
Your multipoint check certificate has a date on it. For this once captured all points due are credited accordingly.
We further note that we did encounter some technical challenges in the previous month where the card system was down. That has since been resolved.
Thank you for your patience further and detailed feedback will be provided to you directly regarding your concern.
Regards
Discovery Insure
Thank you for raising your concerns.
We note that our device needs at least about 3 months to calibrate into your driving pattern and style.
The rewards ( results ) are calculated in arrears and the outcome reflected in the new month and payout made between the 10th and the 15th of every new month.
Your multipoint check certificate has a date on it. For this once captured all points due are credited accordingly.
We further note that we did encounter some technical challenges in the previous month where the card system was down. That has since been resolved.
Thank you for your patience further and detailed feedback will be provided to you directly regarding your concern.
Regards
Discovery Insure
Discovery Insure's reply02 Sept 2019, 11:00
Official
Good day Elzaan
Thank you for raising your concerns.
We note that our device needs at least about 3 months to calibrate into your driving pattern and style.
The rewards ( results ) are calculated in arrears and the outcome reflected in the new month and payout made between the 10th and the 15th of every new month.
Your multipoint check certificate has a date on it. For this once captured all points due are credited accordingly.
We further note that we did encounter some technical challenges in the previous month where the card system was down. That has since been resolved.
Thank you for your patience further and detailed feedback will be provided to you directly regarding your concern.
Regards
Discovery Insure
Thank you for raising your concerns.
We note that our device needs at least about 3 months to calibrate into your driving pattern and style.
The rewards ( results ) are calculated in arrears and the outcome reflected in the new month and payout made between the 10th and the 15th of every new month.
Your multipoint check certificate has a date on it. For this once captured all points due are credited accordingly.
We further note that we did encounter some technical challenges in the previous month where the card system was down. That has since been resolved.
Thank you for your patience further and detailed feedback will be provided to you directly regarding your concern.
Regards
Discovery Insure