Apathetic Customer Service Representatives

Discovery Insure has become so big and it is almost impossible now to get any of the call centre agents to accept responsibility for a client's complaint. I am in credit with my premium and owed R1 800 but have been waiting 2 months for this to be sorted - my first correspondence being on the 19 April 2022.

I have spoken to a number of agents with the last two being Thabiso and Lefo. My last call I was on the phone at my cost for 20 mins and 45 seconds trying to get assistance. My airtime eventually ran out but the agent did not even call me back although my contact number is detailed.

Shame on the representatives of Discovery Insure!