Anyone working at this place? Not even sales wants to follow-up on anything sent.

I Have had insurance with them for over a year now, loads of issues, but my main concern is that even after getting another vehicle i cannot seem to get that on my policy.. and even tried getting home owners insurance.. also no joy, any changes i try to make seems to be ignored.. i must have 10 reference numbers by now from all the emails i sent .. still no joy.