Anxiety Attach
Who takes responsibility in my claim, Discovery Insure or Renew-It Bedfordview. According to the paper trail, the parts have not yet been ordered yet. Both parties blame the other, and I must suffer. 7 weeks already and possibly another 2 months waiting for the part. Nobody from Discovery Insure bothers phoning me or responding to emails.
Helpful (0)
Replies (9)0
Replies (9)'s updateReviewer Update
13 Nov 2023, 21:38Good evening.
I have been told this on more than one occasion, but all I get is that one of your service advisors will get back to me.
I have documents provided by your service provider proving my claim, with several emails sent to Discovery Insure and I never get proper responses.
I have been told this on more than one occasion, but all I get is that one of your service advisors will get back to me.
I have documents provided by your service provider proving my claim, with several emails sent to Discovery Insure and I never get proper responses.
's update13 Nov 2023, 21:38
Reviewer Update
Good evening.
I have been told this on more than one occasion, but all I get is that one of your service advisors will get back to me.
I have documents provided by your service provider proving my claim, with several emails sent to Discovery Insure and I never get proper responses.
I have been told this on more than one occasion, but all I get is that one of your service advisors will get back to me.
I have documents provided by your service provider proving my claim, with several emails sent to Discovery Insure and I never get proper responses.
's updateReviewer Update
13 Nov 2023, 21:46Why don't you get a senior manager to phone me back or send an email so that I can forward you all the correspondence and evidence.
's update13 Nov 2023, 21:46
Reviewer Update
Why don't you get a senior manager to phone me back or send an email so that I can forward you all the correspondence and evidence.
's updateReviewer Update
14 Nov 2023, 10:03Email correspondence I have between Renew-It and Kia/Mahindra indicate that on the 8th of November the parts were not yet ordered. Even though it was decided to replace the Front Bumper before the 31st of October. I requested proof of when the parts were ordered and I was promised a letter from Kia/Mahindra confirming that the parts were on order as well as an Estimated delivery date. What am I expected to do about transportation?
's update14 Nov 2023, 10:03
Reviewer Update
Email correspondence I have between Renew-It and Kia/Mahindra indicate that on the 8th of November the parts were not yet ordered. Even though it was decided to replace the Front Bumper before the 31st of October. I requested proof of when the parts were ordered and I was promised a letter from Kia/Mahindra confirming that the parts were on order as well as an Estimated delivery date. What am I expected to do about transportation?
's updateReviewer Update
15 Nov 2023, 20:10Good evening.
I have emailed Discovery Insure to cancel my policy, effective 30th of November 2023.
I can't accept the service received from both Discovery Insure and Renew-it Bedfordview.
You are arrogant and don't know what customer service is about, only about profits.
I have emailed Discovery Insure to cancel my policy, effective 30th of November 2023.
I can't accept the service received from both Discovery Insure and Renew-it Bedfordview.
You are arrogant and don't know what customer service is about, only about profits.
's update15 Nov 2023, 20:10
Reviewer Update
Good evening.
I have emailed Discovery Insure to cancel my policy, effective 30th of November 2023.
I can't accept the service received from both Discovery Insure and Renew-it Bedfordview.
You are arrogant and don't know what customer service is about, only about profits.
I have emailed Discovery Insure to cancel my policy, effective 30th of November 2023.
I can't accept the service received from both Discovery Insure and Renew-it Bedfordview.
You are arrogant and don't know what customer service is about, only about profits.
's updateReviewer Update
25 Nov 2023, 09:36On the 14th of November, I bought and delivered a Front Bumper for my car, to Renew-it Bedfordview.
A week and a half later, and I am still waiting for my car.
9 weeks in total so far and your service levels are shocking.
I get told that I am being disrespectful, but your agent doesn't respond to my emails!
A week and a half later, and I am still waiting for my car.
9 weeks in total so far and your service levels are shocking.
I get told that I am being disrespectful, but your agent doesn't respond to my emails!
's update25 Nov 2023, 09:36
Reviewer Update
On the 14th of November, I bought and delivered a Front Bumper for my car, to Renew-it Bedfordview.
A week and a half later, and I am still waiting for my car.
9 weeks in total so far and your service levels are shocking.
I get told that I am being disrespectful, but your agent doesn't respond to my emails!
A week and a half later, and I am still waiting for my car.
9 weeks in total so far and your service levels are shocking.
I get told that I am being disrespectful, but your agent doesn't respond to my emails!
's updateReviewer Update
29 Nov 2023, 16:57Thank you, but I have given up with this battle, due to the mental anguish I am going through.
I have asked for a manager from Discovery Insure to phone me, via email to the claims advisor and my request has been ignored. Fortunately I cancelled my policy effective 1 December and will move on from this situation.
I have asked for a manager from Discovery Insure to phone me, via email to the claims advisor and my request has been ignored. Fortunately I cancelled my policy effective 1 December and will move on from this situation.
's update29 Nov 2023, 16:57
Reviewer Update
Thank you, but I have given up with this battle, due to the mental anguish I am going through.
I have asked for a manager from Discovery Insure to phone me, via email to the claims advisor and my request has been ignored. Fortunately I cancelled my policy effective 1 December and will move on from this situation.
I have asked for a manager from Discovery Insure to phone me, via email to the claims advisor and my request has been ignored. Fortunately I cancelled my policy effective 1 December and will move on from this situation.
's updateReviewer Update
04 Dec 2023, 14:14Good afternoon.
Still no response from Discovery Insure with regards to the reimbur*****t for the front bumper I bought, so that the service provider could repair my vehicle. I was told I would be compensated, but now nobody responds to my emails.
Still no response from Discovery Insure with regards to the reimbur*****t for the front bumper I bought, so that the service provider could repair my vehicle. I was told I would be compensated, but now nobody responds to my emails.
's update04 Dec 2023, 14:14
Reviewer Update
Good afternoon.
Still no response from Discovery Insure with regards to the reimbur*****t for the front bumper I bought, so that the service provider could repair my vehicle. I was told I would be compensated, but now nobody responds to my emails.
Still no response from Discovery Insure with regards to the reimbur*****t for the front bumper I bought, so that the service provider could repair my vehicle. I was told I would be compensated, but now nobody responds to my emails.
's updateReviewer Update
05 Dec 2023, 18:46Why doesn't anybody from Discovery Insure respond to my emails?
You have been looking into the matter for weeks already and nothing is being done to address the situation.
Dealing with Discovery Insure is like dealing with a State Owned Enterprise.
You don't add any value and just have empty promises.
You have been looking into the matter for weeks already and nothing is being done to address the situation.
Dealing with Discovery Insure is like dealing with a State Owned Enterprise.
You don't add any value and just have empty promises.
's update05 Dec 2023, 18:46
Reviewer Update
Why doesn't anybody from Discovery Insure respond to my emails?
You have been looking into the matter for weeks already and nothing is being done to address the situation.
Dealing with Discovery Insure is like dealing with a State Owned Enterprise.
You don't add any value and just have empty promises.
You have been looking into the matter for weeks already and nothing is being done to address the situation.
Dealing with Discovery Insure is like dealing with a State Owned Enterprise.
You don't add any value and just have empty promises.
's updateReviewer Update
08 Dec 2023, 08:22Three days later, and still no response from Discovery Insure to my post or emails sent to the claims advisor.
Is this customer service?
You are fast to take premiums but don't respond to complaints.
Is this customer service?
You are fast to take premiums but don't respond to complaints.
's update08 Dec 2023, 08:22
Reviewer Update
Three days later, and still no response from Discovery Insure to my post or emails sent to the claims advisor.
Is this customer service?
You are fast to take premiums but don't respond to complaints.
Is this customer service?
You are fast to take premiums but don't respond to complaints.