Another week with no service from Discovery Insure

Lets start with the good:<br> I was in an accident, my DQ-track registered the impact and Discovery contacted me immediately. My car was towed by a Discovery Insure approved towing company. Good service, thanks for the assistance.<br> <br> But that was where it stopped!<br> My car was towed to their inspection yard and then handed over to a 3rd party for repairs. I had no control over the 3rd party selection process.<br> My car was in their shop for more than a month due to a short supply on parts (understandable). NO COMMUNICATION FROM DISCOVERY FOR THE ENTIRE MONTH.<br> When I finally got my car there were basic features not working anymore. I have raised this with Discovery numerous times but to no avail. They do not return calls as promised, the bounce my calls between departments and their 3rd party contractor. WITH NO FOLLOW THROUGH ON THE CLAIM AND REPAIR PROCESS.<br> <br> So Discovery, I am contracted to YOU. I pay YOU to be there for me when I need you. Not to stop halfway with something you have started. How you deal with your contractors is up to YOU, NOT MY PROBLEM!<br> PLEASE ARRANGE FOR MY CAR TO BE FIXED ONCE AND FOR ALL, like any good insurer would do.<br> PLEASE COMMUNICATE WITH ME!