Another terrible experience with Discovery Insure.

So I had to take my claim up to the Ombudsman whereby they ruled that discovery insure is to settle my claim. On the 31 March I receive a whatsapp from an assessor saying they need to come inspect my damaged applicance. So Discovery reopens the claim and appoints an assessor to come out to view the damage appliance . Did they really expect me to keep a non working appliance(Fridge) for 9months + in my kitchen to suit their timings? I responded to the assessor that I will need to confirm with the Ombudsman first as they had said that Discovery should settle the claim. Now I see that the claim has been closed again- No notification given to me . Upon reopening of the claim i was not even notified who the claims handler will be etc. Nothing. The claim gets closed again without any notification to myself and I am left with no clue as to the status of this claim.