Another post, More frustration, Ongoing silence from discovery

This is now the third time I am posting on Hellopeter because when I e mail nobody gets back to me. I have posted twice about the same claim. It is now officially three months and my claim has still not been sorted out. After my last post I was called by a very nice man (Cannot recall the name). The main issue currently is that I need a stamp on my police forms. (This despite the fact that I have to go to the police twice already and get told every time my paperwork is up to date) When the man from head office called me he assured me that he will try to wrap this up. I wanted to make sure this time that all the police forms will be sorted as I had sent in two different from I asked which one specifically needed the stamp. the nice man said he would go check and call me back in an hour. Unfortunately I had a meeting at that time (4pm) and told him I would be happy if he called me the next day during office hours. He assured me that at the least he would e mail me so that I had his contact details in case of further issues. I was grateful for this. It has now been a week and I have not recieved an e mail or a phone call. I mailed the original claims consultant asking what was going on and he has not rep**** (this was yesterday so perhaps I will still get a reply) I was also really disappointed to see that it seems like Discovery is going to pay out R30 000 less than the claim and have given no indication as to what the explanation for this is. I am not angry I just feel powerless. When we were broken into the ******* stole most of my prized possessions. We tried to fullfill all Discoveries requirements just to have every step delayed. I feel like they assume we are experts at these things. I do not know about stamps and specific forms. How is there not some kind of checklist? If i got told the first time you need (for instance) these THREE things fixed on your police forms then I would have sorted it out the first time. Instead every time I get told there is another thing missing and I have to go back and fix it. I have been told the police should know these things (fair enough) but point is that I am still the one that needs to run up and down. This is now also about the fourth time when I have been promised something and it has not been done. The claims consultant and the head office man are clearly nice people so I would like to think these are all misunderstandings or some issues out of there control it is just really hard to give them the benefit of the doubt so many times