Another disappointing experience with Discovery.

I am so tired of dealing with Discovery Insure! You know the saying, ‘you’ve got the best insurance until you make a claim’? That has been my experience with Discovery Insure ever since I joined in 2016. EVERY SINGLE TIME I have to claim from Discovery, I find myself fighting. I pay my premiums on time, I have been fortunate enough to not have to make big claim but if this is how Discovery treats it’s loyal clients when they make a mere cellphone claim, I shudder to think what would happen if I were to be in a major accident. I registered an accidental loss claim last week and I received a call on the morning of the 17th that my claim had been approved and a voucher would be sent to me. It’s been over a week and I have neither received the voucher or a confirmation email and contact from my so-called broker promised. Yesterday I called the Discovery call centre to follow up and they told me the voucher was sent to me, which is not true, and when I asked the guy to resend he told me that I should call on Monday because the voucher people work Monday to Friday. When I raised an issue with this, he made me hold for 10 minutes while he spoke to management only to tell me someone from management would call me shortly. Which of course they did not bother to do. This is not the first time I experience such appalling service at Discovery. In fact the last matter is still pending and no one has bothered to explain why the claim I registered in October 2021 was only partially paid, despite, numerous attempts to get a way forward. The funny thing is I have referred dozens of people to Discovery and none of them seem to be facing the challenges that I am continuously being subjected to. I am starting to wonder if I have be blacklisted.