Another claim whereby I need to FIGHT!!!

I lodged a claim for furniture damaged by flooding in my home. Assessor #1 evaluates the damage at R61,000. Then, bizarrely, Assessor #2 arrives—not to assess the damage, but to determine what's left in the house and puts a value of R169,000 on the remaining contents. That figure makes zero sense.

Discovery then offers me a pitiful R51,000 settlement—less than the damage value!—and has the audacity to want to fetch the damaged goods once claim is processed. I am left with a closed claim, a house full of ruined furniture, and a growing sense of frustration.

When I raised a complaint, I was told I should hire my own assessor at my own cost. Absolutely not. I’m the policyholder—I pay premiums, and I expect proper service. Now it’s April, my furniture is still here, damaged, and nobody from Discovery gives a damn. Meanwhile, my premiums? Oh, those went up without hesitation.

I’m done wasting time. I am escalating this to the Ombudsman. I want what I’m owed—my R60,000 damages settled. That’s it. No excuses. No more delays.