Annoyed

On the 14th April 2026, we received a call from Discovery advising us that the year model for our car that they have on the system is incorrect therefore we are not correctly covered, according to them. Initially when we signed up for the car insurance, the salesperson was the one who said that our car is a 2023 model when in fact it is a 2024 model. A year later we get a call from Discovery to let us know that we are not correctly covered due to the car year model being captured incorrectly. This then increased our premium. A complaint or whatever they call it was logged with their quality assurance department to go back to listen to the recording of the call to ascertain as to who was at fault. We were given a turnaround time of 72 hours, however no one ever came back to us with an update of any sort.

On the 05th May 2026, I reached out to them for an update and I was told that there has been no update and that the case has been escalated to higher power. Again, no update after that.

Today, 12th May 2026, I have to call again for an update and I am now told that the case has been finalised and closed on the 06th May 2026 and no one ever bothered coming back to us to give us an update or even provide us with the recording or a way forward.

The level empathy received is nonexistent, Do Better!