Angry Loyal Client Ready to Pack

I have been a loyal Discovery client for three years, two vehicles insured with them, during which I haven’t made a single insurance claim. To my surprise, they are now significantly increasing my premium. I contacted their retention department to discuss this, but the representative I spoke with was unwilling to even assess my request for a reduction but rather very dismissive and arrogant.

I felt angry, dismissed, and blocked when she claimed there was no one in a higher authority to escalate my concern. This was shocking and deeply disappointing.

I’ve always loved being with Discovery and never imagined I’d feel this way about their service. How can an insurance premium increase so drastically without consideration for the client's history or financial situation?

I urge Discovery to rethink their approach to loyal clients like myself who genuinely want to stay but feel pushed away by such poor handling of concerns.