*********** AND UTTERLY USELESS

This company is renowned for its utter inefficiency. I submitted a claim for ding in my car around 9 weeks ago. Some time before the 26th May I received a call from one BUYISIWE DLAMINI informing me that since I live in an outlying area the panel beater is not on its "panel". I was to receive an email and to sign an attachment. The email landed in my inbox with no attachment. I wrote back to this agent and informed her and asked that she re-send. NO RESPONSE FOR A MONTH. TOday I called and spoke to Kgosietsile Mamaregane. He sent me two emails (both with the incorrect claim number. I was also informed that payment would be made into the account of a Mr P Hugentobler. The aforementioned person succumbed to dementia on 19 December 2019 and is under curatorship. Mr Mamaregane did confirm my account number.. I have sent the form, duly completed and signed to a Demi.Loddo. I highly doubt this will be attended to! Usedless bunch of people. I now have to sit on the phone and go through this saga again (another hour). Time to leave Discovery. I have had 23 years of its nonsense! Buyisiwe Dlamini