********* and dishonest Service Agents

It is a shame that you cannot take the word of Discovery Insure agents (generally speaking) I had the unpleasant misfortune at taking each and every agents word whenever i interacted with them and NOT ONE kept their word. I have a claim that is over 2 months old and although approved and authorised even the Repairer/Service provider is not providing the service expected. Maybe Discovery flock with ********* service providers/repairers . It started with A****aker, no response to emails and telephone messages then to Mannasseh same, no response, then onto Zezethu followed by Demi (who i must add despite me yelling her about absolute bad service she assured me that she promises me that she is different and will make sure she will sort it out. she ask that i obtain certain information which i did and mailed it to her, NO RESPONSE. Then it was onto Gareth equally promising me that he will call back and help me sort this out, guess what no response. Earlier i spoke with Tebogo who said that she will mail and ask Demi to call me, i am still waiting. I am not sure what i must do to get Discovery to provide me with the customer service they promise. It is a disgrace that these agents are like politicians that go around making promises and never fulfil them without consequence.#32396. I would like Demi and Gareth to listen to the calls with me and ask themselves why they neglected to do the right thing, either return call or respond to email. 2 Months and counting...........