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Mapula M

1 reviews | Active since Mar 2015

24 Jul 2015, 12:42

An outstanding service received from Neo Mathafeng

I was involved in a car accident in the early morning of 06.07.2015 and I was agitated and frustrated and I took all of my frustrations out on Neo Mathafeng , and being the professional that he is he just stayed calm all the time of my swearing etc. and still handled my claim with such professional manner.<br> <br> After lodging the claim to avoid delays and to speed up things, he booked my car in for assessment the following day at a panel beater next to my home. I had a bad experience with the Assessors as my report was somehow left in a tray in their office for a week and was treated as a walk in which caused a delay in everythin. <br> <br> Neo kindly followed up with the Assessor until the report was finally sent to him. It took 3minutes to approve my claim upon receipt of the report from the Assessor - during this time, Neo called me and kept me updated regarding same.<br> <br> Job well done NEO you I the best consultant ever.<br>

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Replies (1)
Discovery Insure
Discovery Insure's reply24 Jul 2015, 14:41
Official
Hello MapulaHP,

We truly appreciate it when our clients take time out of their busy days to provide us with some open and honest feedback about our service.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Neo will be humbled by your note.

Regards
Thabani