An Expensive Waste of Time

I am beyond upset with the level of service I have received from discovery insure. I was initially so excited to start a new policy with you and was even willing to pay more than I currently do.

I wanted to bring all of my products over to Discovery and thought I would start with my insurance. I contacted you yesterday, sent through my policy schedule and later received a quotation. I called to say that it was a little too expensive, the consultant reduced the premium and the policy was started.

Yesterday evening I went through the policy in detail to only find out that three specified items were not on the policy. It really annoyed me as the initial policy I sent through from OldMutual had everything. I called this morning, we added the items and the grand total came to about R1800. The lady I spoke to said she would talk to her manager. Her manager advised that nothing can be done as it's a new policy and I would need to call in a few months. So I have to pay more for something that was supposed to be sorted out yesterday?!

I called about four times this morning to have my policy cancelled only to just now be told that the department is closed on the weekend and someone would assist on monday. All four of the consultants I spoke to just put me on hold for this department that doesn't even work on the weekend.

I am beyond livid with Discovery Insure. I wanted to benefit from the rewards but I can see now why your company has received such bad reviews. Not only are you expensive, but your staff are poorly trained. I will never ever recommend Discovery Insure nor will I recommend anyone ever take up a policy with your organisation.

Thank you for wasting my time.

Kyle Mostert