GB
Giancarlo B

1 reviews | Active since May 2015

15 May 2015, 11:35

An absolute pleasure doing business with Discovery

I received a phone call from the Discovery Insure team pertaining my Vitality rewards whereby I pay an additional R 90 per month for putting petrol in my cars at BP. However, I explained to them that I have ABSA rewards as well and therefore it would be futile for me to install a device for Discovery to monitor the BP petrol which I do not utilse as I use SASOL for ABSA rewards purposes.<br> The consultant / administrator at Discovery then asked me if I would like to cancel the vitality rewards with them as it would be a futile exercise and a waste of money for the device and in doing so the premium would reduce by R 90 per month. I accepted and within three minutes I had received an updated policy indicating the monthly payment with a reduction of R 90.<br> This is what I call service delivery and it is of a high quality service and effectiveness. Well Done Discovery Insure

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Replies (1)
Discovery Insure
Discovery Insure's reply15 May 2015, 18:11
Official
Hello Junks,

At Discovery Insure we place customer satisfaction at the center of every interaction so you can imagine how much we value positive feedback.
Thank you for taking the time to share your experience with us.

Kind Regards
Kesh Bassdhev