1 reviews | Active since Mar 2009
Amending policy
<p>It has now been 2 weeks that we are trying to update our address and add a new vehicle onto our insurance. Still no feedback no one phoning back, poor service from consultants. Really unprofessional. So we are driving around without insurance, nice.</p> <p>Then we fixed our 1 vehicle through insurance last year. The paint is starting to peel off, the bumper was not secured properly, half of the *****s are missing. REally we are going to move to new insurance as you apparantly cannot handle plain basic problems.</p>
Thank you for bringing this to our attention.
Please be advised that we have made contact with you today, however have not been able to get through.
We understand that the changes to your policy have been made and quote completed, our servicing team will forward the email as confirmation.
Please contact us on *** regarding your your claim concerns.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
Please be advised that we have made contact with you today, however have not been able to get through.
We understand that the changes to your policy have been made and quote completed, our servicing team will forward the email as confirmation.
Please contact us on *** regarding your your claim concerns.
Regards,
Sakhe
Discovery Insure
The policy is still not correct as your consultants does not have ears. You are extremely unprofessional. We are disgusted with the level of service supp****.
The policy is still not correct as your consultants does not have ears. You are extremely unprofessional. We are disgusted with the level of service supp****.
The policy is still not correct as your consultants does not have ears. You are extremely unprofessional. We are disgusted with the level of service supp****.
The policy is still not correct as your consultants does not have ears. You are extremely unprofessional. We are disgusted with the level of service supp****.
You have sent the policy twice and its still not correct, are you really this incompatant?
You have sent the policy twice and its still not correct, are you really this incompatant?
Please be advised that the customer servicing department have also made contact on the number *** yesterday, but were not able to get a hold of you and left a voice message.
We would like to assist but have not been able to get a hold of you, is there an alternative number to contact?
Please be advised that the customer servicing department have also made contact on the number *** yesterday, but were not able to get a hold of you and left a voice message.
We would like to assist but have not been able to get a hold of you, is there an alternative number to contact?
My husband did speak tp a consultant and told them what must come off the policy and still it has not be done. REmove the portable items as we will insure them with a nother company. Jus vehicles for now untill we find another provider.
My husband did speak tp a consultant and told them what must come off the policy and still it has not be done. REmove the portable items as we will insure them with a nother company. Jus vehicles for now untill we find another provider.
Please advise what number is best to contact you on, we would like to resolve this as soon as possible and without unnecessary delay.
We have just tried to make contact again but are still unable to get through.
There are details that will need to be discussed before the quote is simply activated.
Please advise what number is best to contact you on, we would like to resolve this as soon as possible and without unnecessary delay.
We have just tried to make contact again but are still unable to get through.
There are details that will need to be discussed before the quote is simply activated.
You can contact me via email as I am not available on my phone. **********
You can contact me via email as I am not available on my phone. **********
Please be advised a servicing quote has been sent via email to the policyholder to go over and respond once done, if you require further assistance please contact us on ***.
Please be advised a servicing quote has been sent via email to the policyholder to go over and respond once done, if you require further assistance please contact us on ***.
What do you not understand? I told you not once, but 4 times the quote is WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
What do you not understand? I told you not once, but 4 times the quote is WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Afternoon, and still no amended policy. I will be sharing this on facebook now as you are now ignoring your clients.
Afternoon, and still no amended policy. I will be sharing this on facebook now as you are now ignoring your clients.
CANCEL THIS POLICY AT 31 JULY 2017. WE ARE MOVING TO NEW INSURANCE!
CANCEL THIS POLICY AT 31 JULY 2017. WE ARE MOVING TO NEW INSURANCE!
Policy cancelled effective 31 July as per your request, email to follow as confirmation, if your vehicle has a DQ device installed in it please book a date for de-installation.
Policy cancelled effective 31 July as per your request, email to follow as confirmation, if your vehicle has a DQ device installed in it please book a date for de-installation.
It's funny that you can cancel a policy within 10 minutes of posting a reply above, but when we asked you to send the correct quote you ignored us 4 times. Ridiculous and people should read this to know what they are getting when joining discovery insure. We were treated shockingly by you.
It's funny that you can cancel a policy within 10 minutes of posting a reply above, but when we asked you to send the correct quote you ignored us 4 times. Ridiculous and people should read this to know what they are getting when joining discovery insure. We were treated shockingly by you.