Amazing Service - Kevin Du Plessis

<p>I have to comliment Kevin Du Plessis on the outstanding service I have just received, if it was not for him I would probably be on here complaining about the service levels I have received.</p> <p> </p> <p>My story - I lodged a claim with Discovery on 03 November 2016 using their app. The claim was assigned to a consultant who would contact me in 24 hours. On 5 November 2016 I called discovering insure to enquire on the status of the claim and was then told an assessor had been appointed. The assessors collected the damaged items on 07 November and completed the assessment and submitted their report to Discovery on 08 November. On the same day my claim was assigned to a <span style="text-decoration: underline;"><strong>second consultant</strong> </span>who emailed me to submit the assessment report to them (Really????). Today at 14H20 i recevied an sms informing me my claim was re-assigned to Kevin Du Plessis. I called Kevin around 14H30 to enquire of the status, he apologised as he had just received my claim and proceeded to attend to it. He told me to hold on the line and he will sort everything out. 15 mins later all done, claims approved, service providers appointed.</p> <p> </p> <p>Keep up the excellent work Kevin, you made our weekend.</p>