SD
Sonya D
1 reviews | Active since Feb 2015
27 Nov 2019, 09:05
Always Finding Clauses to NOT PAY CLAIMS
After all the promises and having the unfortunate luck of 2 different claims within 2 weeks, One claim totally rejected, the other an offer of 25% of value and then still almost a week before arranging Trauma Counselling. They have a clause for EVERYTHING. - Disgusting, unkept promises and always finding a clause NOT TO PAY!!!!
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Replies (4)SD
Sonya D's updateReviewer Update
27 Nov 2019, 09:30Not only have they got our House Holder, House Owners, Medical aid and 2 Life Policies - AND they still don't care. I will be cancelling EVERYTHING. I'm done with Discovery totally
SD
Sonya D's update27 Nov 2019, 09:30
Reviewer Update
Not only have they got our House Holder, House Owners, Medical aid and 2 Life Policies - AND they still don't care. I will be cancelling EVERYTHING. I'm done with Discovery totally
Discovery Insure's replyOfficial
27 Nov 2019, 11:26Good day Sonya
We are sorry that you feel hard done by your recent interactions with our team.
We have looked at the record and can confirm that both claims have been dealt on merit.
Our team has since been challenged to respond on the arrangement of trauma & counselling.
More information will be communicated to you directly by one of our dedicated representatives.
Regards
Discovery Insure
We are sorry that you feel hard done by your recent interactions with our team.
We have looked at the record and can confirm that both claims have been dealt on merit.
Our team has since been challenged to respond on the arrangement of trauma & counselling.
More information will be communicated to you directly by one of our dedicated representatives.
Regards
Discovery Insure
Discovery Insure's reply27 Nov 2019, 11:26
Official
Good day Sonya
We are sorry that you feel hard done by your recent interactions with our team.
We have looked at the record and can confirm that both claims have been dealt on merit.
Our team has since been challenged to respond on the arrangement of trauma & counselling.
More information will be communicated to you directly by one of our dedicated representatives.
Regards
Discovery Insure
We are sorry that you feel hard done by your recent interactions with our team.
We have looked at the record and can confirm that both claims have been dealt on merit.
Our team has since been challenged to respond on the arrangement of trauma & counselling.
More information will be communicated to you directly by one of our dedicated representatives.
Regards
Discovery Insure
SD
Sonya D's updateReviewer Update
28 Nov 2019, 13:21I am not sure what is going on At Discovery - After leaving my complaint my son (Who is only a driver on our policy) gets a phone call to book "HIS" Trauma counselling. HUH ???????. Not once did I request this, need this or even suggest this. I complained because when I (Sonya Dearlove) needed Trauma assistance it took almost a week for Discovery to contact me about the counselling - This is NOT the service I signed up for.
SD
Sonya D's update28 Nov 2019, 13:21
Reviewer Update
I am not sure what is going on At Discovery - After leaving my complaint my son (Who is only a driver on our policy) gets a phone call to book "HIS" Trauma counselling. HUH ???????. Not once did I request this, need this or even suggest this. I complained because when I (Sonya Dearlove) needed Trauma assistance it took almost a week for Discovery to contact me about the counselling - This is NOT the service I signed up for.
SD
Sonya D's updateReviewer Update
28 Nov 2019, 13:23 I am not sure what is going on At Discovery - After leaving my complaint my son (Who is only a driver on our policy) gets a phone call to book "HIS" Trauma counselling. HUH ???????. Not once did I request this, need this or even suggest this. I complained because when I (************) needed Trauma assistance it took almost a week for Discovery to contact me about the counselling - This is NOT the service I signed up for.
SD
Sonya D's update28 Nov 2019, 13:23
Reviewer Update
I am not sure what is going on At Discovery - After leaving my complaint my son (Who is only a driver on our policy) gets a phone call to book "HIS" Trauma counselling. HUH ???????. Not once did I request this, need this or even suggest this. I complained because when I (************) needed Trauma assistance it took almost a week for Discovery to contact me about the counselling - This is NOT the service I signed up for.