almost one year

i brought a car March 2019 and added it to my current policy. i have selected the tracking divice from discovery. it is January 2020 yet no installing of the tracking device. everytime i am the one that do the call work to ask about it. the service i am getting is really bad. i am a client with them for almost 4 years this is the worst i ever been treated. yes i know i am covered even if it is not installed but how i am feeling is its almost a year later and no instalation have been done. i am a client that will not accept a increase this year on my policy just due to the treatement i am getting i have made morethan 10calls allready about it. but seems like no one is home to do the work.if this is the way the handle this then i dont want to ask how a claim will go if i need to claim.