WP
Wendy P
1 reviews | Active since Aug 2021
07 Oct 2021, 06:11
Almost every day we have points deducted for the phone not present
Almost every day we have points deducted for the phone not present. We have addressed this many times and no resolution. This I'm sure is how they ensure they pay the customers as little as they can when it comes to rewards. Yesterday they had the audacity to say if you go over a bump you must make sure your phone is connect to the sensor. What *******. Just correct our reward points for September and October for phone not present immediately and solve your technical issues. No more silly excuses please
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Replies (3)WP
Wendy P's updateReviewer Update
07 Oct 2021, 11:24Your reply is inadequate. This has been an ongoing problem and nobody wants to solve it. Never again send me a private reply. Only a public reply so everyone can see your pathetic replies.
Good day Wendy P
Thank you for bringing this matter to our attention.
We have requested for our specialist team to conduct a deep dive into the matter in an effort to provide you with a definite fix to the issue where possible.
More will be communicated with you directly.
Regards
Discovery Insure
Good day Wendy P
Thank you for bringing this matter to our attention.
We have requested for our specialist team to conduct a deep dive into the matter in an effort to provide you with a definite fix to the issue where possible.
More will be communicated with you directly.
Regards
Discovery Insure
WP
Wendy P's update07 Oct 2021, 11:24
Reviewer Update
Your reply is inadequate. This has been an ongoing problem and nobody wants to solve it. Never again send me a private reply. Only a public reply so everyone can see your pathetic replies.
Good day Wendy P
Thank you for bringing this matter to our attention.
We have requested for our specialist team to conduct a deep dive into the matter in an effort to provide you with a definite fix to the issue where possible.
More will be communicated with you directly.
Regards
Discovery Insure
Good day Wendy P
Thank you for bringing this matter to our attention.
We have requested for our specialist team to conduct a deep dive into the matter in an effort to provide you with a definite fix to the issue where possible.
More will be communicated with you directly.
Regards
Discovery Insure
WP
Wendy P's updateReviewer Update
07 Oct 2021, 17:27Discovery's reply is still hopeless. I have emailed the address many times about the same issue and nobody cares. I have sent a mail to mydisputes at Discovery Insure and had not a single reply.
Our Support Team have comeback to advise contact has been made with you and a resolution is underway . . .
The matter is being assessed till Monday.
Our response will always be private following a complaint in an effort to protect your information as per POPI Act.
You my make use of *** as an alternative channel to correspond with us.
Regards
Discovery Insure
Our Support Team have comeback to advise contact has been made with you and a resolution is underway . . .
The matter is being assessed till Monday.
Our response will always be private following a complaint in an effort to protect your information as per POPI Act.
You my make use of *** as an alternative channel to correspond with us.
Regards
Discovery Insure
WP
Wendy P's update07 Oct 2021, 17:27
Reviewer Update
Discovery's reply is still hopeless. I have emailed the address many times about the same issue and nobody cares. I have sent a mail to mydisputes at Discovery Insure and had not a single reply.
Our Support Team have comeback to advise contact has been made with you and a resolution is underway . . .
The matter is being assessed till Monday.
Our response will always be private following a complaint in an effort to protect your information as per POPI Act.
You my make use of *** as an alternative channel to correspond with us.
Regards
Discovery Insure
Our Support Team have comeback to advise contact has been made with you and a resolution is underway . . .
The matter is being assessed till Monday.
Our response will always be private following a complaint in an effort to protect your information as per POPI Act.
You my make use of *** as an alternative channel to correspond with us.
Regards
Discovery Insure
WP
Wendy P's updateReviewer Update
08 Oct 2021, 06:31This is the third time we have contacted Hello Peter for Discovery Insure and points deducted for phone not present and nothing gets resolved. I emailed insure maintenance with ALL the dates that points where deducted for both of us in SEP and still nothing happened. I have seen that a few days after I have phone not present it was initially corrected but not recently. Our rewards are paid out on our points so we need Sept phone not present corrected today please. Observing what happens when we drive until this Monday won't solve phone not present in Sept and correct our reward points. Our next step is the ombudsman if our rewards points for SEP and Oct are not corrected today. We should not have to repeatedly address this same issue with insure maintenance and even mydisputes who have not answered us once. Service delivery at Discovery Insure is sadly lacking. Then there is the emails we get to use passwords from yourselves. Who sends us these? So please today correct our rewards for phone cc instantly not present in Sept and Oct.
WP
Wendy P's update08 Oct 2021, 06:31
Reviewer Update
This is the third time we have contacted Hello Peter for Discovery Insure and points deducted for phone not present and nothing gets resolved. I emailed insure maintenance with ALL the dates that points where deducted for both of us in SEP and still nothing happened. I have seen that a few days after I have phone not present it was initially corrected but not recently. Our rewards are paid out on our points so we need Sept phone not present corrected today please. Observing what happens when we drive until this Monday won't solve phone not present in Sept and correct our reward points. Our next step is the ombudsman if our rewards points for SEP and Oct are not corrected today. We should not have to repeatedly address this same issue with insure maintenance and even mydisputes who have not answered us once. Service delivery at Discovery Insure is sadly lacking. Then there is the emails we get to use passwords from yourselves. Who sends us these? So please today correct our rewards for phone cc instantly not present in Sept and Oct.