Almost 3 weeks to fit windscreen!!!

On Saturday 4th November 2017 my windscreen was broken. On Monday 6th November 2017 I submitted the claim at 08:20am. I am almost into my third week without my vehicle. I can not drive the vehicle with a broken windscreen. Auto Boys who is the company that is suppose to fit my windscreen. They only ordered the windscreen on Monday 13th November 2017. The windscreen is now coming from JHB and I need to wait another +- 4 to 5 days. Discovery Insure has not even contacted me to ask if my claim has been resolve, nor did they offer a solution to getting a vehicle for the duration of the three weeks I was unable to use my vehicle, neither did they offer to try to get another company who could have assisted me quicker with getting a windscreen fitted!!!! I am disgusted by the service and that there is no company in the whole of the Western Cape which could provide a windscreen for my vehicle. I need to be inconvenienced for 3 weeks with no vehicle. Where is the service??????????