Almost 2 months, with no response from Discovery

I had an accident on 22 December 2014. I phoned The Discovery Call Center on ***and was told to contact Themba on telephone number *** as he was the legal representative of claim number 861983. I did phone the number and got a voice service advising that the number is not activated. I called the call center again and was put through to someone claiming to be Themba. He sent me a form to be completed. I completed the forms, the eye witness completed the forms, and I mailed it back together with my ID, Drivers License, Copy of car registration. Since the documents were mailed to Themba, No one ever called me back. When I contact the call center I am advised that Themba is the only person who can assist and his number is the same number ***) that is apparently not an activated number. No one is available to assist when \Themba"is unavailable and he also does not report to anyone who can assist I am told. This is the worst of services one can every experience by phoning any call centres"