NM
Nomagugu M
1 reviews | Active since Aug 2024
19 Nov 2024, 12:52
Ali Tshenolo Kubayi ! Raising the customer excellence bar at Discovery Insure
I received 5-star support from Ali Tshenolo Kubayi, and I realised there are positive reviews about him here already on Hello Peter. Customer service was par excellence, and I hope Discovery takes it upon themselves to reward such associates because they make the customer experience worthwhile. He would be a worthwhile contender for a customer excellence managerial role because he does his job well. Ali, if you get to read this review, I want to say thank you for the attention to detail and the way you serve. You are a humble and kind person. Ngiyabonga!
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Replies (3)
Discovery Insure's replyOfficial
19 Nov 2024, 12:53Good day Nomagugu
Thank you for choosing Discovery Insure and for taking the time to give us some positive feedback!
Regards
Discovery Insure
Thank you for choosing Discovery Insure and for taking the time to give us some positive feedback!
Regards
Discovery Insure
Discovery Insure's reply19 Nov 2024, 12:53
Official
Good day Nomagugu
Thank you for choosing Discovery Insure and for taking the time to give us some positive feedback!
Regards
Discovery Insure
Thank you for choosing Discovery Insure and for taking the time to give us some positive feedback!
Regards
Discovery Insure
NM
Nomagugu M's updateReviewer Update
19 Nov 2024, 13:01Good day, Discovery. While I appreciate your acknowledging my review, I noticed the response was automated. Providing feedback is our way of supporting and encouraging excellent service, and I believe it deserves personal consideration. A more tailored acknowledgement of our reviews would reinforce the relationship between your customers and your brand, showing that you value individual input and personally recognize your team’s efforts. Thank you for your time, and I hope my feedback further enhances the customer experience.
NM
Nomagugu M's update19 Nov 2024, 13:01
Reviewer Update
Good day, Discovery. While I appreciate your acknowledging my review, I noticed the response was automated. Providing feedback is our way of supporting and encouraging excellent service, and I believe it deserves personal consideration. A more tailored acknowledgement of our reviews would reinforce the relationship between your customers and your brand, showing that you value individual input and personally recognize your team’s efforts. Thank you for your time, and I hope my feedback further enhances the customer experience.
Discovery Insure's replyOfficial
19 Nov 2024, 13:05Thank you for sharing your feedback with us. We truly value your input and understand the importance of personal acknowledgment in fostering a strong relationship between our customers and our brand. Your suggestion to provide more tailored responses to reviews is appreciated, and we will strive to implement this to show our genuine appreciation for your feedback and recognize the efforts of our team. Your insight helps us improve, and we are committed to enhancing the customer experience based on your valuable feedback. Thank you for taking the time to help us grow and better serve you.
Discovery Insure's reply19 Nov 2024, 13:05
Official
Thank you for sharing your feedback with us. We truly value your input and understand the importance of personal acknowledgment in fostering a strong relationship between our customers and our brand. Your suggestion to provide more tailored responses to reviews is appreciated, and we will strive to implement this to show our genuine appreciation for your feedback and recognize the efforts of our team. Your insight helps us improve, and we are committed to enhancing the customer experience based on your valuable feedback. Thank you for taking the time to help us grow and better serve you.