LT
Liam T

1 reviews | Active since Aug 2025

29 Apr 2026, 13:29

Aggressive marketing, scare tactics, and constant disruptions

I previously insured a car with Discovery but cancelled after selling the vehicle. I tried their 'online quick quote' tool for a new car, but instead of a price, I was met with a relentless barrage of phone calls.

While the first agent was initially polite, the tone turned unprofessional as soon as I declined their high premiums. For weeks, I received calls nearly every single morning. These calls were constant and frequently interrupted important meetings and daily tasks, wasting my time despite me making it clear I was not interested.

When I began blocking their numbers via TrueCaller, the agent simply switched to other Discovery-linked lines to bypass the blocks. Most concerning was the use of blatant 'scare tactics,' where the agent suggested that an accident or crash was a cer*****y if I didn't take their cover.

To top it off, I am now served Discovery ads on YouTube every single day, which is incredibly annoying. Between the rude, aggressive agents and the intrusive digital marketing, this has been an exhausting experience. I would not recommend using their 'quick quote' tool unless you want to be hounded indefinitely. I would never recommend this company!

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Replies (2)
Discovery Insure
Discovery Insure's reply29 Apr 2026, 13:45
Official
Good day

Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you experienced. Your concerns regarding the frequency of calls and the nature of the communication have been noted and will be shared with the relevant teams for further review.

Regards
Discovery Insure
Discovery Insure
Discovery Insure's reply04 May 2026, 10:06
Official
Good day.

We understand that this incident has caused frustration and disappointment, and we sincerely apologise for any negative impact it may have had on you. As a team, we always strive to provide the highest level of service, and it is a matter of concern when we fall short of your expectations.
We have made attempts to contact you in order to assist further; however, we were unfortunately unable to reach you as there was no response.

Regards
Discovery Insure