Again Poor Communication

I’ve been a Discovery Insure client for over 24 months, with my vehicle insured without any major concerns. However, I’m disappointed to receive notice of a premium increase that appears both steep and poorly explained. The reasoning — referencing labour, parts, and inflation (thank God the VAT increase was omitted this year) — was only listed within the annual premium adjustment notice accessible only via the login platform. No direct email or clear communication was sent to explain the increase, which I find unacceptable given the financial impact. The justification offered does not seem rational or personalised to my profile, especially for an on-time paying clients. I’m now actively considering alternative insurers due to this lack of transparency and the manner in which the increase has been handled. I hope Discovery Insure reconsiders this approach to client communication and pricing.