After service headaches!! Poor Poor service !!!

Worst customer experience EVER! , I logged a complaint on Hello Peter a month back regarding Discovery that changed the conditions of my cover without any notification within the 30 day period as per Fias requirements , their response was that they sent it via email almost 4 months later and if a tracker was a requirement or their useless D track why did no one call to inform me of such ?? , on the 9 May I called and requested my cover to be cancelled with immediate effect , Spoke to Alicia Timms who discussed different options and the line cutt , no follow up call nothing on the 21 May I went to the bank to cancel authorisation because of no feedback , I eventually called back on the 24th after I received a message : “You can reactivate cover by arranging with your bank to remove the hold on the debit order arrangement and then contacting us to process a forced debit order to enable you to pay your outstanding premiums. You will then have cover from the date the payment is received until your next premium payment date.“ when I called back discovery advised that my policy has been cancelled and maybe Alicia was to busy to follow up , I was considering coming back to discovery but due to this poor service I won’t . I requested for Alicia manager to call and to date no call ? , clearly clients are not valued at this company am paying over R8000 on my medical aid and I think it’s high time I cancel this aswell , I want nothing more to do with this company that does not prioritise on service! , I refuse to accept this Insure cancellation under my name as I gave the initial instruction to cancel this cover and your consultant fails to follow trough , I will issue a formal complaint at the Ombudsman to voice your undesirable practices and how you ar not treating Clients fairly.!