Active Reward changes not working......AGAIN

Good day Discovery,

Please note that since the changes you introduced this week with the way in which drive points are allocated for vitality drive, the points on my policy have been mixed up completely

I have two vehicles insures on the policy of which one is allocated to me and the other is allocated to my wife. Today is Thursday however I still do not have any activity logged for driving on my Vitality Drive Active reward status. My wife on the other hand have already closed her drove ring early this week.

What we have noticed is that all my drives have been assigned to her profile so in other words I am not making my drive target because of system failures on the backend. I have already tried to contact you yesterday however the consultant I spoke to told me that there are system issues and that you are doing upgrades. This is not acceptable, and we expect better from you when you introduce changes so that the impact to the system is properly tested.

Also why do you not communicate this through your normal channels so that we are aware that there are system issues?

Please advise when this will be addressed and how this will affect by Active Drive Goal