Activation Fee mishap: DQ Tracker

<p>I recently took out comprehensive cover for my new vehicle with Discovery, where the premium was high due to the type of car. I was reluctant to go with Discovery in the beginning due to the premium charge being slightly higher than other quotes I received, but I was impressed with the call centre agent and the way he attended to my quote.</p> <p>Before accepting the premium he quoted, I asked him over and over, if the premium to be deducted will includethe activation fee of R300 for the DQ tracker. He said yes and I accepted.</p> <p>Subsequent to activation of the policy, I saw that my bank statement was debited more than once. This being for the premium and activation fee (which I was assured was included in the premium).</p> <p>I called and queried and was assured by another agent that Discovery would perform a call investigation and if need be refund me, but would confirm the status by Wednesday 21st Sep.</p> <p>To date, no one has contacted me, other that the actual agent who activated the policy and despite my query with him, he just left a mail saying discovery cannot refund me!</p> <p>I am disappointed based on the principle... I would not have chosen the tracker at this stage had I known. I feel like cancelling this policy immediately - though again, I lose R300.</p> <p>I feel misled... like he was so desperate to say anything to get the sale, though in the end I am the one who lost.</p> <p> </p> <p>Poor customer service Discovery!</p> <p> </p>