Account error corrected swiftly

I called the Discovery Insure Customer Service Call Centre last week Thursday after I had realized that my vehicle insurance premium hadn't been debited from my account. I didn't get any assistance/solution to my issue, just an avoidance story to keep me happy. No investigation and probing after I had relayed my issue/problem. I called the Call Centre again today just after 2pm hoping for a resolution. I got through and spoke to a customer service consultant who listened to my query, asking all the relevant questions. He gathered all the facts, he asked to put me on hold while he tried to get someone that could assist me further, he put me on hold while trying to find someone to assist me. I was then to a Retentions Consultant by the name of Boitumelo Mathatho who knew my name and details of my query. I didn't have to repeat my story. With Boitumelo's assistance, we were able to figure out what the problem was with the account. Within 2 minutes, my account issue was fixed and I received email confirmation. Thanks to these 2 consultants, I am not going to loose my cover as was suppose to be the case.<br> <br> Thank you guys. Well done.