Accidental Damage

We tried to load a claim with discovery insure for repairs done for the accident happened in December. The assessment report only confirms the half of the damage was done due to this accident, rest all was damaged in a separate incident. How is that possible. If the car is insured and is DQ tracked, wont the other incident be tracked by discovery itself. We have been asking discovery for the visit at the incident location to explain what happened but no positive response.

it is becoming apparent that discovery do not want to cover for all the damage but only the smaller half of it. having said that, its better get nothing covered by discovery and get it repaired outside with better and quicker service.

Claim No: ********** , Policy: ********** 954