TN
Tuletu N
1 reviews | Active since Oct 2015
21 Oct 2015, 17:59
Accident claim
Dear sir or madam<br> <br> I reported an accident on the 17/10/2015. A breakdown was sent to tow the car to Cofimvaba. I made 3 follow up call on monday the 19/10/2015 and later told that they can't locate where the car is towed to.<br> <br> Late yesterday the 20/10/2015 I was told that the car is in butterworth for assessment.<br> Mr or Ms Boitumelo Mashinini sent me an email which I responded to.<br> <br> Today I phoned again today & every time I phone I'm told that Boitumelo is busy on the phone.<br> The worse part was to make hold for about 7 minutes.
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Discovery Insure's replyOfficial
21 Oct 2015, 19:12Hello ncokazitlt,
Thank you for the time afforded.
As discussed, you need not call into the call centre to check on the progress of your claim. We have available a claim tracking portal on the Discovery Website which can be used to track the progress.
We also ensure that we provide emails and SMS notifications, from time to time to advise of the progress of your claim.
Car hire has been arranged and you should be contacted in due course.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded.
As discussed, you need not call into the call centre to check on the progress of your claim. We have available a claim tracking portal on the Discovery Website which can be used to track the progress.
We also ensure that we provide emails and SMS notifications, from time to time to advise of the progress of your claim.
Car hire has been arranged and you should be contacted in due course.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply21 Oct 2015, 19:12
Official
Hello ncokazitlt,
Thank you for the time afforded.
As discussed, you need not call into the call centre to check on the progress of your claim. We have available a claim tracking portal on the Discovery Website which can be used to track the progress.
We also ensure that we provide emails and SMS notifications, from time to time to advise of the progress of your claim.
Car hire has been arranged and you should be contacted in due course.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded.
As discussed, you need not call into the call centre to check on the progress of your claim. We have available a claim tracking portal on the Discovery Website which can be used to track the progress.
We also ensure that we provide emails and SMS notifications, from time to time to advise of the progress of your claim.
Car hire has been arranged and you should be contacted in due course.
Regards,
Sekgobola
Discovery Insure