Accident claim

I am still waiting to hear from Preveshen from Discovery Insure. On wednesday the 6th of December he phoned me to say that my car rental will be extended until my car is fixed at Renew-it Sandton. Today 14 December I receive a message from Avis to say that my rental was due back on the 8th of December. So up to now I did not hear from Preveshen, my car is still at Renew-it Sandton and there is an outstanding amount of R720 on the rental car.

So today is again a week later and I still dont have my car back. Preveshen from Discovery Insure is also shining in his absence. He promised again to phone me on Friday the 15th, still waiting. Avis wants their car back but I was promised that Discovery will pay the rental car up until my car is fixed and returned to me. So Preveshen went on holiday without resolving this issue. My car is at the panelbeaters longer than what I had it in my posession. I am taking this matter up now with legal assistance. Unfortunately it seems like its the only way I will have this matter resolved.

Today I received a call from Avis that they are activating the tracking device in the rental car and they are coming to collect the car as it was supposed to be returned on the 15th of Dec. Again I explained to the guy that Preveshen from Discover Insure promised that they will carry the car rental cost up until my car is fixed and returned to me. So I asked for some time to try and sort this out. I phoned the call centre spoke to Masego and she gave me the number for Mr Theo at Discovery Insure that will assist me. I phoned Theo, explained the situation and he said he will investigate and get back to me. He will also liaise with Avis. I asked him very nicely to phone me back with feedback. Hopefully he will not dissapoint me. Lets see......

And so I am still struggling to sort out my daughters car. Yes, the car that was in an accident on 3 NOVEMBER 2017. How ridiculous is this.... Theo from Discovery Insure tried his best to assist me while Preveshen disappeared, however the issue is still not resolved. I phoned Renew-it Sandton yesterday 3 January and spoke to Mary-Jane. The car is now at the Suzuki agent in Rosettenville (IPop) for a report because apparently that is why they can't fix the alignment of the bonnet and the left front door. So Mary-Jane gave me the contact person at IPop by the name of Carlos. This guy was very helpful and advised me that he has the car since the 19th of December and he gave feedback to Renew-it Sandton on the very same day that the steering rack needs to be replaced. So according to Mary-Jane and Chris Lewis at Renew-it Sandton they are still waiting for the feedback from Carlos at IPop. Mary-Jane even mentioned that the car might be s****ped because it seems to her that the suspension was damaged as well. How is this possible that discovery can approve repairs to this car and after everything was done, not to anyone's satisfaction or standards, there is a possibility that the car is going to be written off. I have been trying to get hold of Preveshen and Theo for the past 3 days with no success. My daughter is without a car and it's costing me money to get her to work everyday and back. Oh and just for the record, Discovery Insure took the insurance premium for this car for the past 2 months that I don't even have the car and then I must still pay R3500 excess. What the hell am I paying for????? This is the worst service I have ever experienced. My next step is the Ombudsman.