1 reviews | Active since Jul 2011
Accident Claim
<p>It is so sad to be awaiting Discovery Insure since last week for my car to be fixed or something. In addition to that, I updated my email address with their consultants and nothing comes to the fore. If I knew this will happen again from my last year issues, I could have made the right choice, by moving to another company. I call and nothing comes out of my call. The concern is, how many people like me goes through this path I'm having with them? They have all my details, why not call, sms or use the correct email? For how long will I be not able to use the car to the fullest?</p> <p> </p> <p>The same happened last year, I got a puncture at night and the towing vehicle came after 3-4 hours, just between Centurion & Midrand on the highway.</p> <p> </p> <p>I can't be used to these incosiderate service levels, something has to be done...</p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
Please be advised that we have tried to make contact today.
We have escalated your concerns to the claims management team to provide an update.
Regards,
Sakhe
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
Please be advised that we have tried to make contact today.
We have escalated your concerns to the claims management team to provide an update.
Regards,
Sakhe
Discovery Insure
It's very sad that I have to fish for a response or update from you guys, it doesn't make me happy. What happened to customer satisfaction & retention?
It's very sad that I have to fish for a response or update from you guys, it doesn't make me happy. What happened to customer satisfaction & retention?
