Abysmal service from Discovery insure

Had a vehicle accident where a car jumped a robot and wrote my car off. I had 30 days car hire, submitted all documentation weeks ago and advised the spare key and books were ready to collect weeks ago, I’ve heard nothing but experienced incessant unnecessary delays. 30 day car hire is up, and I’ve had not notice of even being close to discovery finalising and now need to try and work without a car. Shocking and dismal service. Abysmal. Shizelle Venter and claims department fall way short of effective communication and turn around times. Not happy at all